Dkonect Policies

Terms & Conditions

Cookie Policy

Child Safety Policy

Users Code of Conduct

Terms & Conditions

Effective Date: 14/10/2025
Last Updated: 14/10/2025

Welcome to Dkonect (“Dkonect,” “we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your access to and use of the Dkonect mobile app, website, and related services (collectively, the “Services”). By using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, you may not access or use Dkonect.

1. About Dkonect

Dkonect is a relationship and community platform designed to connect Africans in the diaspora through friendship, networking, and romantic discovery. Dkonect is not a marriage agency or matchmaking service — we facilitate social connection but do not guarantee relationships, outcomes, or matches.

2. Eligibility

You must:

Be at least 18 years old.
Have the legal capacity to enter into this agreement under your local laws.
Use Dkonect only in jurisdictions where our Services are lawful.

We reserve the right to deny access, suspend, or terminate accounts that violate these eligibility requirements or our content rules.

3. Account Registration

You must create an account to use Dkonect’s features. By registering, you agree to:

Provide accurate, truthful, and up-to-date information.
Maintain the confidentiality of your login details.
Be responsible for all activity under your account.

You may delete your account at any time in-app or by contacting support@dkonect.com.

4. Acceptable Use Policy

You agree not to use Dkonect to:

Harass, exploit, defraud, or threaten others.
Post or share illegal, explicit, hateful, or misleading content.
Request money, gifts, or financial assistance from users.
Impersonate any person or misrepresent your identity.
Upload malicious code, spam, or engage in data scraping.

Violation may result in account suspension or termination under Section 14.

5. User Content & License

You own all photos, text, and other material (“User Content”) you post. However, by uploading, you grant Dkonect a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content for operating and improving the Services. You represent that your content:

Belongs to you or you have rights to use it.
Does not violate others’ privacy, copyright, or reputation.

We may moderate or remove any content at our discretion.

6. Subscriptions, Payments, and Refunds

Dkonect offers both free and premium membership plans.

Payments are processed by secure third parties (e.g., Stripe, Apple, Google).
Subscriptions automatically renew unless cancelled before the next billing cycle.
You may cancel anytime through your account or app store settings.
Refunds follow applicable consumer laws (see regional rules below).

Europe & UK: 14-day right of withdrawal under consumer protection law.
USA & Canada: Refunds per local state or provincial law.
Middle East & Asia: Refunds processed where legally required.

7. Safety and User Responsibility

We encourage respectful, genuine, and safe interactions. However, Dkonect cannot verify every user’s identity or guarantee their intentions. You agree to:

Communicate respectfully and responsibly.
Exercise caution when sharing personal information.
Meet in public locations if meeting offline.

Dkonect is not liable for user conduct or any harm arising from in-person meetings.

8. Privacy & Data Protection

Your privacy is governed by our Privacy Policy, compliant with:

EU/EEA: General Data Protection Regulation (GDPR)
UK: UK GDPR & Data Protection Act 2018
USA/North America: California Consumer Privacy Act (CCPA/CPRA)
Middle East: UAE and KSA Personal Data Protection Laws (PDPL)
Asia: Singapore PDPA, India PDP Bill, and equivalent laws.

We may transfer your data globally under approved safeguards such as Standard Contractual Clauses (SCCs). By using our Services, you consent to lawful international data transfers.

9. Intellectual Property

All content, branding, trademarks, software, and design of Dkonect belongs to Dkonect Ltd or its licensors. You may not copy, reproduce, or distribute any part of our Services without written permission.

10. Third-Party Services

Dkonect may include links or integrations with third-party apps (e.g., payment gateways, social login, analytics). We are not responsible for their privacy practices or content. Use these at your own discretion.

11. Regional Legal Disclosures

a) Europe (EU/EEA) & United Kingdom

Governed by GDPR and UK GDPR.
Users have rights to access, correct, delete, and port their data.
Disputes may be resolved before local courts or Data Protection Authorities (DPAs).
Consumers have a 14-day cooling-off period for subscription purchases.

b) United States & North America

Governed by federal and state consumer protection and privacy laws (FTC Act, CCPA, CPRA, etc.).
Residents can request data deletion, access, or opt-out of data sale (Dkonect does not sell user data).
Disputes resolved through binding arbitration under American Arbitration Association (AAA) rules, unless prohibited by local law.

c) Middle East (UAE, KSA, Qatar, etc.)

Governed by local data protection and content regulations.
Users must not post content contrary to religious, cultural, or national sensitivities.
Data may be transferred outside the country with your consent and proper safeguards.

d) Asia (India, Singapore, Philippines, Malaysia, etc.)

Governed by national privacy and consumer protection laws.
Users may withdraw consent and request correction or deletion of data.
Cross-border data transfers occur in compliance with local data export rules.

12. Limitation of Liability

To the fullest extent permitted by law:

Dkonect, its directors, and affiliates are not liable for any indirect, incidental, or consequential damages.
Total liability, if any, shall not exceed the amount you paid in the past 12 months for the Services.

Dkonect is provided “as is” and “as available”, without warranties of performance, results, or compatibility.

13. Indemnification

You agree to indemnify, defend, and hold harmless Dkonect, its officers, employees, and affiliates from any claims, damages, or liabilities arising from:

Your breach of these Terms.
Your interactions or disputes with other users.
Your misuse of our Services.

14. Suspension & Termination

We may suspend or terminate your account immediately if:

You breach these Terms.
Your behavior threatens the safety or integrity of other users.
Required by law or regulation.

You may terminate your account anytime via app settings. All licenses and access rights end upon termination.

15. Governing Law & Dispute Resolution

Region	Applicable Law	Dispute Resolution
EU/EEA	Laws of the EU Member State of residence	Local courts / EU ODR Platform
UK	England & Wales law	Courts of England & Wales
USA / Canada	Laws of the State of Delaware (unless local law overrides)	Binding arbitration (AAA)
Middle East	UAE or KSA law (as applicable)	Local civil courts
Asia	Singapore law (default)	Singapore International Arbitration Centre (SIAC)

16. Changes to These Terms

We may update these Terms periodically. Changes take effect when posted on our website or app. If we make significant changes, we’ll notify you by email or in-app notice. Continued use of Dkonect means you accept the updated Terms.

17. Severability & No Waiver

If any provision of these Terms is found invalid, the remaining sections remain in effect. Failure by Dkonect to enforce a provision is not a waiver of that or any other right.

18. Contact Information

Dkonect Legal & Privacy Team
E: support@dkonect.com
W: www.dkonect.com
Unit 23 Freetrade House, 2 Lowther Road, Stanmore HA7 1EP United Kingdom

If you are in the EU/UK, you may also contact our Data Protection Representative via support@dkonect.com.

Summary of Regional Compliance

Region	Minimum Age	Consumer Rights	Data Law Applied
Europe (EU/EEA)	18+	GDPR, 14-day refund, data rights	GDPR
UK	18+	Data & privacy rights under UK GDPR	UK GDPR
USA / North America	18+	Arbitration, opt-out of data sale	CCPA / CPRA
Middle East	18+	Cultural & content restrictions	PDPL (UAE/KSA)
Asia	18+	Consent withdrawal, correction rights	PDPA / PDPB

Privacy Policy

Effective Date: 14/10/2025
Last Updated: 14/10/2025

Welcome to Dkonect (“Dkonect,” “we,” “our,” or “us”). We are a global relationship and community platform connecting Africans across the diaspora. Protecting your privacy is central to our mission. This Privacy Policy explains how we collect, use, store, and share your personal data - and what rights you have - under various data protection laws around the world. By using our website, app, or services (collectively the “Services”), you consent to the terms of this Privacy Policy.

1. Who We Are

Dkonect operates as a global platform serving users in the diaspora. Our primary data controller is:

Dkonect
Unit 23 Freetrade House, 2 Lowther Road, Stanmore HA7 1EP United Kingdom
E: privacy@dkonect.com

If you reside in the European Economic Area (EEA), United Kingdom, or other jurisdictions that designate data controllers, Dkonect Ltd. acts as your data controller under GDPR and equivalent laws.

2. Information We Collect

We collect information to help connect you with others, improve our Services, and comply with legal requirements.

a) Information You Provide

Account details (name, email, phone number, date of birth, gender).
Profile information (photos, cultural background, interests, preferences, bio).
Messages, likes, matches, and other user interactions.
Payment data for Standard and premium features (processed securely by third-party providers).

b) Automatically Collected Data

Device information (model, OS version, device ID, IP address).
Usage data (pages visited, time spent, features used).
Approximate or precise location (if you enable location services).

c) Information from Other Sources

Social media accounts (if you choose to connect them).
Analytics and advertising partners.
Identity verification services.

3. Legal Bases for Processing (Europe & UK)

Under the GDPR and UK GDPR, we process your data based on:

Consent: For optional data sharing, marketing, or location tracking.
Contract: To provide and improve our Services and features.
Legal Obligation: To comply with laws or protect legal rights.
Legitimate Interest: To maintain platform security, improve features, and prevent fraud.

You may withdraw consent at any time by emailing privacy@dkonect.com.

4. How We Use Your Information

We use your data to:

Operate and improve our Services.
Process payments securely.
Detect, investigate, and prevent fraud or abuse.
Create and manage your account.
Match you with compatible users.
Personalize content and recommendations.
Improve app performance and security.
Process payments and subscriptions.
Send service updates, messages, and (with consent) marketing communications.
Comply with legal requirements.

We do not sell your personal information.

5. Sharing and Disclosure of Information

We only share data as necessary:

With other users: To show limited public profile information.
With service providers: For hosting, analytics, customer support, and payment processing.
With legal authorities: Where required by law, regulation, or court order.
During business transfers: If Dkonect merges, sells, or restructures.

All third parties are contractually required to handle your data securely and only for authorized purposes. We never sell personal information.

6. International Data Transfers

Because Dkonect is a global platform, your data may be transferred to countries outside your residence (e.g., from the EU to the U.S. or Africa). We ensure such transfers comply with applicable laws by using:

Standard Contractual Clauses (SCCs) under GDPR.
UK International Data Transfer Agreements (IDTA).
Adequacy decisions where applicable.

Users in the Middle East and Asia consent to cross-border transfers consistent with local data protection requirements (e.g., PDPL, PDPA).

7. Data Retention

We keep your data only as long as necessary to provide our Services, comply with laws, or resolve disputes.

If you delete your account, your personal data is deleted or anonymized within 30–90 days, unless retention is legally required.

8. Your Rights by Region

a) European Union & United Kingdom (GDPR & UK GDPR)

You have the right to:

Access, correct, or delete your data.
Restrict or object to processing.
Data portability (receive a copy in structured format).
Withdraw consent at any time.
Lodge a complaint with your local Data Protection Authority (DPA).

b) United States & North America (CCPA / CPRA)

Residents of California, Virginia, and similar jurisdictions may:

Request access to categories or specific pieces of personal data.
Request deletion of personal data.
Opt-out of sale or sharing of personal data (Dkonect does not sell data).
Exercise rights without discrimination.

Requests can be sent to privacy@dkonect.com with the subject “Data Rights Request.”

c) Middle East (UAE, Saudi Arabia PDPL)

You have the right to:

Access, rectify, or erase personal data.
Restrict processing or withdraw consent.
File complaints with your national data protection authority.

d) Asia (Singapore PDPA, India PDP Bill, etc.)

Users have rights to:

Access and correct personal information.
Withdraw consent at any time.
Request data deletion after account closure.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember login sessions.
Analyze usage and performance.
Personalize your experience.

You can manage cookie preferences through your browser or device settings.

10. Children’s Privacy

Dkonect is strictly for users aged 18 and over only. We do not knowingly collect data from minors. If we discover a user under 18, we delete their data immediately.

11. Data Security

We use industry-standard security measures (encryption, firewalls, access controls) to protect your data. However, no system is completely secure — please protect your password and account details.

12. Marketing and Communication Preferences

You may opt-in or opt-out of marketing communications at any time by:

Adjusting preferences in your account settings.
Clicking “unsubscribe” in our emails.

We may still send essential service or security updates.

13. Third-Party Links and Integrations

Dkonect may contain links to third-party apps or sites (e.g., Instagram, Facebook, Apple ID login). We are not responsible for their privacy practices. Please review their privacy policies before interacting.

14. Changes to This Privacy Policy

We may update this Policy from time to time to reflect new features or legal requirements. The updated version will always be posted on our website with a new “Last Updated” date.

15. Contact Us

If you have any questions, complaints, or wish to exercise your privacy rights, contact:

Dkonect Privacy Team
Unit 23 Freetrade House, 2 Lowther Road, Stanmore HA7 1EP United Kingdom
E: privacy@dkonect.com
W: www.dkonect.com

If you are in the EU/UK, you may also contact our Data Protection Representative via privacy@dkonect.com.

16. Updates to This Notice

We may update this Privacy Notice periodically. We’ll notify you of significant changes via the app or email. Your continued use of Dkonect means you accept the updated notice.

17. Compliance Summary 1

Category	Examples / Purpose	Shared?
Personal Info	Name, email, birth date – account setup	✅ With Dkonect servers only
Photos & Media	Profile photos, uploads	✅ With other users by your choice
Location	Approx. or precise – for matching	Optional / With consent
Contacts / Social	Linked social accounts	Optional
Payment Info	Subscription processing	✅ With secure processors
App Activity	Interactions, usage analytics	✅ For performance & improvement
Device IDs	For security and bug tracking	✅ Internal use only

18. Compliance Summary 2

Region	Applicable Law	Rights Protected	Transfer Mechanism
EU/EEA	GDPR	Access, Erasure, Portability, Objection	SCCs
UK	UK GDPR / DPA 2018	Same as GDPR	IDTA
USA (CA/VA/CO)	CCPA / CPRA	Access, Delete, Opt-out	N/A
Middle East	PDPL (UAE, KSA)	Consent, Correction, Deletion	Explicit consent
Asia	PDPA / PDP Bill	Access, Correction, Consent withdrawal	Adequacy or consent

Child Safety Policy

Effective Date: 14/10/2025
Last Updated: 14/10/2025

1. Purpose

This policy outlines Dkonect’s platform’s commitment to protecting children and young people from exposure, exploitation, or harm through our dating and relationship services. Dkonect’s platform is strictly for adults aged 18 and above, and we take all reasonable steps to prevent minors from accessing, being represented on, or being contacted through the platform.

2. Scope

This policy applies to:

All users of the platform.
All employees, contractors, moderators, and partners.
Any third parties who interact with or provide services through the platform (e.g., advertisers, API partners, event hosts).

It covers all platform environments, including:

Web and mobile applications.
In-app communications and video features.
Marketing, social media, and community forums associated with the brand.

3. Policy Statement

We have a zero-tolerance approach to any form of child exploitation, grooming, or underage use of our services. We are committed to:

Ensuring that only adults can access and use the platform.
Implementing robust identity and age verification systems.
Creating a safe, respectful digital environment for all users.
Cooperating with law enforcement and child protection authorities to identify and remove potential risks.

4. Definitions

Child / Minor: Any person under the age of 18.
Grooming: The act of developing an emotional connection with a child to manipulate, exploit, or abuse them.
Underage Access: Any attempt by a person under 18 to register, communicate, or be represented on the platform.
Inappropriate Content: Any material depicting or implying sexual or romantic interaction with minors.

5. Eligibility & Age Verification

Access to the platform is restricted to verified users aged 18 or older.
Age verification may include:
- Government ID checks.
- Facial recognition or selfie verification.
- Third-party digital identity verification services.
Any profile suspected to belong to a minor will be immediately suspended pending investigation.
Users found misrepresenting their age will be permanently banned and reported to relevant authorities.

6. Platform Safety & Moderation

To maintain a safe community environment:

All uploaded images and profiles are screened using AI-powered moderation tools to detect underage or explicit content.
Direct messages and activity may be monitored for safety triggers (without violating user privacy).
The platform prohibits:
- Sharing or requesting nude images.
- Any attempt to solicit minors.
- Language, imagery, or behavior suggestive of child exploitation.
Users can report profiles or messages suspected of underage or predatory behavior via in-app reporting tools.

7. Staff and Partner Responsibilities

All employees and moderators must complete child protection and digital safety training.
Any team member who encounters or suspects child-related risk must report immediately to the designated Child Safety Officer.
Third-party vendors (e.g., ad networks, verification providers) must comply with this policy and all applicable child protection laws.

8. Reporting and Response Protocol

If underage users or child exploitation concerns are identified:

The account is immediately suspended.
The Child Safety Officer conducts a rapid internal review.
Evidence is preserved and shared with appropriate law enforcement or child protection agencies.
Affected users are informed and supported.

All reports are treated confidentially and reviewed within 24 hours of submission.

9. Data Privacy and Protection

No data from minors is collected, stored, or processed.
The platform complies with COPPA (US), GDPR-K (EU/UK), and any relevant local privacy regulations.
Personal data of users is stored securely, encrypted, and never shared for commercial use.

10. Education and Awareness

We promote digital safety by:

Providing educational resources for users on safe dating practices.
Offering in-app safety reminders about identity verification, consent, and reporting.
Collaborating with online safety organizations to improve awareness and prevention strategies.

11. Monitoring and Continuous Improvement

The platform’s safety systems are audited regularly to ensure compliance with new child protection laws and technologies.
All incidents are reviewed to identify potential systemic risks.
Feedback from users and regulators informs updates to this policy.

12. Contact and Reporting

Child Safety Officer: Ms Anna Adebayo
Email: enforcement@dkonect.com
Reports may be submitted anonymously and will always be treated with urgency and discretion.

13. Enforcement

Any violation of this policy - by users, staff, or partners - will result in:

Immediate account suspension or termination.
Mandatory reporting to law enforcement.
Legal action where appropriate.

Approved by: Management Team – Dkonect
Effective Date: 14/10/2025
Next Review Date: 14/10/2026

User Code of Conduct & Safety Policy

Effective Date: 14/10/2025
Last Updated: 14/10/2025

At Dkonect, we’re building a safe and respectful community where Africans across the diaspora can connect meaningfully - for friendship, networking, and relationships. This User Code of Conduct & Safety Policy explains how we expect you to behave on the platform and how we work together to keep Dkonect safe. By using Dkonect, you agree to follow these standards. Violations may lead to warnings, suspension, or permanent account removal.

1. Our Core Principles

Dkonect is guided by three core values:

Respect: Treat every member with dignity and kindness.
Integrity: Be honest about who you are and what you’re looking for.
Safety: Protect yourself and others — both online and offline.

2. Respectful Communication

You must communicate respectfully and responsibly with all users. Do not:

Use hate speech, insults, or discriminatory language.
Harass, stalk, or bully other users.
Send unwanted or repeated messages after being asked to stop.
Engage in arguments, threats, or intimidation.

Dkonect has a zero-tolerance policy for harassment and abuse.

3. Authentic Identity

To foster trust, Dkonect requires authentic profiles. You must:

Use your real first name and accurate personal information.
Upload genuine photos of yourself.
Represent your age, gender, and location truthfully.

You must not:

Impersonate another person or use fake accounts.
Use multiple accounts to deceive or manipulate others.
Use Dkonect for commercial promotion, scams, or solicitation.

We may verify your profile or suspend suspicious accounts.

4. Prohibited Content

To maintain a respectful community, you may not post, share, or transmit:

Pornographic, sexually explicit, or suggestive content.
Nudity or inappropriate imagery.
Violent, hateful, or discriminatory content.
Political, religious, or culturally sensitive content used to provoke others.
Misleading information, spam, or fraudulent messages.

Dkonect moderates content and may remove posts that violate this policy.

5. No Financial Requests or Scams

Dkonect is not a marketplace or fundraising platform. Users must not:

Ask for money, gifts, donations, or financial help.
Offer or solicit sexual services.
Engage in pyramid schemes, crypto scams, or investment offers.

Report any suspicious activity immediately (see Section 10).

6. Personal Safety

Your safety is our priority. While we work to verify and protect users, you must take care of your own safety too.

Online Safety

Never share your password, bank details, or ID documents.
Be cautious with personal details (address, workplace, family info).
Report users who pressure you to share sensitive data.

Offline (In-Person) Safety

Meet in public places for your first few meetings.
Inform a trusted friend or family member.
Arrange your own transport.
Leave immediately if you feel uncomfortable.

7. Content Ownership & Privacy

You own the photos, text, and content you share — but grant Dkonect permission to display it as part of the platform experience. Never post or distribute someone else’s private information (including photos, phone numbers, or messages) without their consent. Sharing screenshots or chat logs publicly without consent is a violation of privacy and may lead to suspension or legal action.

8. Reporting Violations

If you see something unsafe or inappropriate:

Tap “Report” on the user’s profile or message.
Or email safety@dkonect.com with details.

Our moderation team reviews all reports promptly and may:

Warn or restrict the user.
Temporarily suspend or permanently ban the account.
Report serious threats or illegal behavior to law enforcement.

All reports are treated confidentially.

9. Consequences of Misconduct

Depending on the severity of the violation, Dkonect may:

Issue a written warning.
Restrict features (e.g., messaging, posting).
Temporarily or permanently suspend your account.
Report violations to authorities (e.g., fraud, abuse, or threats).

Repeated or severe breaches will result in a permanent ban.

10. How We Protect You

Dkonect employs:

AI-assisted content moderation.
Manual review for flagged profiles and content.
Photo verification tools.
Encryption for messages and account data.
Secure data storage under GDPR, UK GDPR, CCPA, PDPL, and PDPA standards.

We also work with safety partners and, where necessary, law enforcement to protect users.

11. Cultural Sensitivity

As a global African diaspora community, Dkonect celebrates diversity. Members must respect cultural, ethnic, and religious differences — including language, dress, customs, and values. Offensive comments about race, tribe, religion, or nationality are strictly prohibited.

12. Legal Compliance by Region

Europe & UK: Users must comply with GDPR and UK Data Protection Act (2018).
USA & North America: Users must follow state and federal communication laws (FTC, CCPA/CPRA).
Middle East: Users must respect national laws regarding decency, religion, and cultural content.
Asia: Users must comply with local content and privacy regulations (PDPA, PDPB, etc.).

Violation of national laws through Dkonect may result in account termination and referral to authorities.

13. No Tolerance for Exploitation

We have a zero-tolerance stance on:

Human trafficking or exploitation.
Sexual grooming or child endangerment.
Hate groups or extremist promotion.

Any such activity will be reported immediately to international law enforcement agencies.

14. Responsible Use of Technology

Do not:

Use bots, scrapers, or automation tools on Dkonect.
Attempt to hack, exploit, or reverse-engineer our systems.
Manipulate our recommendation or matching algorithms.

15. Updates to This Policy

We may update this policy to reflect improvements in safety or compliance with new laws. Significant changes will be communicated via the app or email. Continued use of Dkonect after updates means you accept the revised policy.

16. Contact Us

For safety, privacy, or behavioral concerns:

Dkonect Safety & Trust Team
E: safety@dkonect.com
W: www.dkonect.com

17. Quick Summary for Users

Category	Allowed	Not Allowed
Communication	Friendly, respectful conversation	Harassment, threats, hate speech
Identity	Real names, authentic photos	Fake profiles, impersonation
Content	Culturally appropriate, positive posts	Nudity, explicit, or violent media
Financial Requests	None	Asking for money, gifts, donations
Safety	Public meetings, privacy first	Sharing personal or financial info
Violations	Report via app or email	Ignoring or enabling misconduct